To organise a return, please use our Returns Portal

To access our Returns Portal please click here

 

ONLINE RETURN POLICY 

You may return your BEARE PARK order for a refund within 14 days of purchase for any reason.

Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. Items that are returned otherwise, may be rejected and returned to the customer. 

Full price items can be returned for a refund. Sale items may be returned for a credit note or exchange only.

 

SALE ITEMS

Items purchased on sale or using a discount code (including any sale promotional code or flash sale code) are non-refundable. A store credit will be issued if you choose to return any sale purchases. Please note, first time purchases using the Welcome code only are eligible for a full refund, subject to this Returns Policy.

 

REFUNDS

If your order qualifies for a refund you will be credited back on the original payment method less the cost of postage on your initial order.

Please allow 5 business days once the refund has been issued for this amount to appear in the relevant account. If you made your purchase using an online gift or credit voucher you will be issued a new credit voucher to spend online.

  

 

SUBMITTING A RETURN

For Australian returns, please use our Returns Portal. You will be required to send your return back through a shipping method of your choice. We recommend using a traceable service with signature required upon delivery as BEARE PARK cannot be held responsible for lost return parcels. 

 

NEW ZEALAND RETURNS 

For New Zealand returns, please use our Returns Portal. You will be required to send your return back through a shipping method of your choice. We recommend using a traceable service with signature required upon delivery as BEARE PARK cannot be held responsible for lost return parcels. 

 

INTERNATIONAL RETURNS

For international returns, please use our Returns Portal. You will be required to send your return back through a shipping method of your choice. We recommend using a traceable service with signature required upon delivery as BEARE PARK cannot be held responsible for lost return parcels. 

 

FAULTY ITEMS

All garments and items sent for online orders are quality checked before dispatch. In the unlikely occurrence that you receive an item that is less than perfect please contact our online team at customercare@bearepark.com with images and a description of the fault.

 

INCORRECT ITEMS

If you have received your online order and the contents don’t match what you ordered please contact our online customer care team immediately at customercare@bearepark.com. 

 

BUY-NOW-PAY-LATER PURCHASES

If you have purchased using either Afterpay or ZipPay and your return qualifies for a refund you will be credited back through your chosen platform. If your return requires a credit voucher you will continue to make payments until the item is paid for and we will issue you a credit voucher as usual when we receive the return.